Ishaan: The Customer Service Expert

Blog-Ishaan

Ishaan though lively in person, transitions into an extremely helpful and patient personality while talking to our patrons. Not only does he strive to take CSAT to its zenith but also amuses us with his timely anecdotes. A call to Ishaan results in a seamless shopping experience, that is what our customers claim. Enough said by us, read more to know more about him.

 

Your style is?  

Anything Casual. I usually like to wear jeans with casual shirts and a pair of sneakers. Also, I am a huge fanatic of watches so it goes without saying that I am always wearing one that blends with the color of my shirt.

 

What inspires you?

What really inspires me and makes me happy is when I or my team achieve any milestone. That drives me to achieve better and I take it up as a challenge.

 

What does a typical day at work look like?

It is always busy. You know whenever a customer wants something, delivering it to them and catering to their happiness is the most important thing for me. Many times, customers request for an urgent order and though it is a little extra effort, most often, I coordinate and make that happen.

 

What’s the best thing a customer told you?

I got this once – Very much happy with the customer service. Got confirmation emails timely and the team took immediate action. Keep it up and you guys will rise and shine. 😀

 

How did you choose customer service as a career? What’s the best part about your job?

Patience and accepting challenges are my positive points. I believe patience plays a huge role in handling customers and that’s how I chose customer relationship. The best part is being at the forefront of the customers and providing the best help in styling them.

 

In your free time, you like?

 I like listening to music – and make new music tracks – I like DJ’ing a lot 🙂

 

Your favourite comfort food?

Anything which has Cheeeeeese.

 

How would you describe Mumbai?

Amchi Mumbai– Mumbai has place for everyone – So be our guest 🙂

 

Tough times call for?

Spending time at Marine Drive thinking what went wrong and strategizing on the next plan of action. Also, a peg of Royal Stag Barrel Select always comes handy.

 

       What drew you to Pipa Bella?

Since PB was a startup, I wanted to give my best in a company which will grow more and more. I am decided to contribute the best of my skills so that Pipa Bella reaches higher every time.

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